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How 1xbett Handles Your Personal Information

When you open an account with us, you share personal details — your name, contact information, and payment wallet identifiers like your bKash or Nagad number. This page explains exactly what we collect, why we collect it, and how it stays protected.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access your dataClear data retention terms
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1xbett How 1xbett Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply security measures at the account level to protect your stored data — including the wallet details tied to bKash, Nagad, or Rocket transactions. Cookies are used on our platform to maintain your session, remember your login state, and monitor for suspicious access patterns. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your account functions. Data we hold is not kept longer than necessary for the purpose it was collected.

Encrypted Account Storage

Your personal details and wallet identifiers are stored with encryption. We do not expose raw payment numbers in any internal log visible to unauthorised staff.

Cookie Management

Session cookies keep you logged in and help us spot unusual access. You can adjust cookie settings in your browser; some features may behave differently if cookies are blocked.

Data Retention Policy

We hold your account data for as long as your account is active or as required by applicable rules in your region. When an account is closed, data is removed on the schedule local law permits.

Who Can Access Your Data

Only authorised staff handling payments, account verification, or support queries can access your personal record. No third-party marketing access is granted to your wallet or contact details.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what data we hold about you, request a correction, or ask us to delete your account information, our support team handles these requests directly. You can reach us through live chat, email, or via your account dashboard. We aim to acknowledge data requests within a reasonable period and respond in full as local obligations allow.

Team online

Live Chat

Start a chat session from your account dashboard to raise a data query. Our team will log your request and follow up with a written response.

Email Support

Send your data access or deletion request to our support email. Include your registered phone number so we can locate your account record quickly.

Account Dashboard

Log in, go to account settings, and use the privacy request form to submit changes or review what information is linked to your profile.

Common Questions About Your Privacy on 1xbett

These are the questions we receive most often about how your data is used, what rights you have, and how to act on them. If your question is not here, use live chat or email to get a direct answer from our support team.

We collect your name, phone number, email address, and the mobile wallet number you register with — bKash, Nagad, or Rocket. Device and session data is also logged automatically on account access.

No. Your wallet identifiers are used only to process your deposits and withdrawals. We do not share payment details with third-party advertisers or unrelated service providers.

Log into your account, go to settings, and submit a data access request through the privacy form. You can also contact us by email with your registered phone number to initiate the request.

Yes. Submit a deletion request via the account dashboard or email support. We will process it in line with our retention schedule and any obligations under applicable local law in Bangladesh.

We retain records for as long as your account is open and for a period after closure as local rules require. Once that period ends, personal data is removed from active systems.

Yes, we use session and security cookies. You can disable them in your browser, but some account features — including staying logged in — may not work correctly without them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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